Cancellation/Refund Policy
Last updated on Dec 1st, 2023
ALGOPLEX TRADING SOLUTIONS LLP believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
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Bootcamp Enrollment Cancellation/Refund
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Full Refund (100%): Cancellation requests made within 24 hours of enrollment would be eligible for a full refund.
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Cutomised Algo Development Refund
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Full Refund (100%): Cancellation requests for customized algos made within 24 hours of the order placement and before the commencement of any development work will be eligible for a full refund. Full Refund is limited to the advance payment made by the client.
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No Refund: Cancellations made after 4 days of order placement or once development work has commenced will not be eligible for a refund.
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Refund Process:
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Refunds will be processed within 15 business days of receiving a valid cancellation request.
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Cancellations will be considered only if the request is made within 7 days of placing the order and before the bootcamps start date.
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ALGOPLEX TRADING SOLUTIONS LLP does not accept cancellation requests for in progress bootcamps.
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In case of any Refunds approved by the ALGOPLEX TRADING SOLUTIONS LLP, it’ll take 9-15 days for the refund to be processed to the end customer.
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Note:
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Refund requests must be submitted in writing via email to support@tradzy.in
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For customized algos, if development work has already begun, the refund amount may be adjusted based on the completed work.
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Contact Information:
For any questions or concerns regarding the cancellation and refund policy, please contact support@tradzy.in
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This policy is effective as of Dec 1st,2023 and may be subject to change. Please review the policy periodically for updates.